Customer Service Articles

How's your customer service? Keep customers satisfied and you're on your way to business success. We offer useful customer service tips and advice. (38 articles)

Training customer service reps? We've got the scoop on the best techniques, courses, seminars, workshop and role-playing games to transform your customer service department from good to great. (6 articles)

What customer service skills should your employees have? We take a look at must-have CSR skills and how to set expectations for your customer service staff. (7 articles)

Home-based customer service agents are common these days. To build an effective work-at-home customer service team, you need the right infrastructure, culture, processes, policies, and team. (5 articles)

Outsourcing customer service is risky. Do it right and life is good. Mess it up, and you can put an entire company at risk of failure. (5 articles)

Whether you are in the customer service consulting business or are thinking of hiring customer service consultants, you'll find this information on customer service consulting will come in handy. (6 articles)

Good customer service is contingent on having good customer service staff. Here's how to hire your customer service team and manage them to get the best possible results. (7 articles)

Customer service isn't always about pleasing people outside of the company. Internal customer service is just as important, so be sure to take the necessary steps to keep your internal customers happy. (5 articles)