Interactive Voice Response (IVR)

When properly designed, an Interactive Voice Response (IVR) system transforms your passive business phone system into an active contributor to business growth. Whereas IVR systems used to only be accessible to large, deep-pocketed companies, IVR vendors now offer affordable small business IVR solutions that are reasonably priced for any small or mid-sized business.

Interactive Voice Response Basics

Interested in improving the efficiency of your call center? Interactive Voice Response systems are a flexible and convenient solution for both inbound and outbound calls. And with an understanding of IVR basics, you can be up and running in no time.

Interactive Voice Response Benefits

Streamlined call center operations, lower costs and an improved customer experience. Sounds pretty good, doesn't it? Those are just a few of the benefits your company can receive by installing an Interactive Voice Response system.

Interactive Voice Response Features

Advances in technology and in the telecommunications industry have paved the way for Interactive Voice Response (IVR) technology features that weren't available even a few years ago. Here are some of the available features you'll find in today's marketplace.

Interactive Voice Response Vendors

You've decided that Interactive Voice Response technology is just the ticket for improving the efficiency of your call center. But iIf you're unsure about how to begin your search, we've got you covered with a summary of the traits to look for in a quality IVR vendor.

Interactive Voice Response Costs

The process of selecting an Interactive Voice Response can be frustrating. There are lots of dealers in the market and none of them make cost comparisons easy. We'll help clear up the confusion with a brief guide to IVR system costs.