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HP Sucks: Comments from Disgruntled HP Customers
I've made my peace with HP, but many of you still are annoyed with HP's products and customer service. You can use this page to let the world know what you've been through. [Update on 1/4/2010: HP has screwed me once again. They just don't get it. HP sucks...still.]
I had a bad HP experience long ago.
When I posted my HP Sucks page ages ago, I had no idea how much traffic it would get from disgruntled HP customers.
For me, time has healed all wounds with HP and I'm willing to forgive and forget. But others (including you perhaps?) are still very angry with HP.
Here, in their unedited form, are the many HP complaints that you've shared with us. If you've got something to add, feel free.
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I work for a local school district as a computer/network technician at two elementary schools. The total enrollment of both schools is nearly 700 students. There is not one week that goes by without another HP product (hardware or software) adding to my contempt for HP. Here is the most recent in a long, long line of events that has caused me to never, ever purchase any HP products for my personal use.
We recently purchased a lot of HP Photosmart D110a multifunction printers (print/scan/fax) for our teachers. I installed one on an HP 4720s laptop running Windows 7 32 bit Enterprise. After 3 days, the printer stopped printing. Upon troubleshooting I found that the printer was no longer listed under the printers in the "Devices and Printers", it was simply listed as a generic (nonfunctioning) device. I have tried repeatedly to uninstall the HP printer driver though "Programs and Features" without success. A reinstall procedure fails because of the driver that is left in the programs that is impossible to delete. I have searched HP's website and, as in the past, have found nothing to help with my problem. There are links to an uninstall program that go nowhere. This type of wild goose chase on HP's website is famous for its (HP's) inability to provide any helpful information. I have in the past had more success in searching Google for the problem and following the links they provide me to the HP website. When an outside search engine can find the desired information more rapidly that the dedicated website (HP's) search, it makes me question the organization of all information. As I stated, this is merely the latest in a long, long line of user unfriendly HP products and software.
I would like to share one experience from the past to cast an even more disparaging light on HP's practices. A few years ago we bought approximately 300 computers from HP to upgrade our K through fifth grade student computers. Every one of the computers intermittently will not recognize a PS2 mouse. Upon research (not on the HP website) we determined that this was a BIOS issue and could be resolved by running a BIOS upgrade on each affected computer. HP shipped these computers to us knowing that there was a problem with PS2 keyboard recognition. While this may seem to be a small problem (a five minute fix), multiply that by 300 and HP has very graciously caused approximately 25 hours of additional work for our district technicians.
Here is a partial laundry list of problems that I have experienced over the past five or so years:
1. No compatible drivers listed on HP's website, but upon searching Google I have found the "unavailable" drivers on HP's website. Go figure!
2. Multiple failed installations of HP peripheral devices on to HP computers, printers, scanners, docking stations, basically the entire gamut of HP products.
3. Successful (?) installations that fail after several days or weeks for no readily apparent actions to cause such behavior.
4. Installing printer software with garbage programs like "Order HP Supplies" or "HP Experience" or "Coupon Printers" that cannot be avoided on installation. Seriously, a 350 MB installation package? Sheesh.
I could go on and on but I don't want to be any more verbose than what I already have been. In short, I will never, ever purchase a single HP product for my personal use. I would highly recommend that action to everyone.